Privacy Policy

Last updated: 24 May 2026

Arvelo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you use the Arvelo mobile app for iOS and Android, visit our website, create an Arvelo account, subscribe to our newsletter, enter a competition, contact us, or interact with Arvelo online.

1. Who we are

Arvelo is a luxury travel, lifestyle and automotive platform connecting users with carefully selected hotels, restaurants, venues, experiences and partner brands.

For the purpose of data protection law, the data controller is:

Arvelo Ltd
112-114 Whitegate Drive, Blackpool, England, FY3 9XH

2. What personal information we collect

We may collect and process the following types of personal information:

Information you provide directly

When you register for an Arvelo account in the app, we collect:

- First name and last name

- Email address

- Password, which is stored in encrypted form and is never visible to us

- Date of birth

- Telephone number

- Your town, city or postcode

- Your account type, for example whether you are a general user or a partner

We collect your date of birth to confirm you meet the minimum age for an Arvelo

account and to check eligibility for age-restricted competitions and offers.

Information collected automatically

When you visit our website, we may collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral source

  • General location data, such as country or region

  • Cookie and analytics data

Other information you provide directly

- Enquiry details

- Newsletter sign-up details

- Competition entry information

- Communication and marketing preferences you set in the app

- Photographs and images you choose to upload, for example when submitting or

illustrating a venue

- Any information you choose to provide through a website or in-app form

Information collected automatically

Location information

The Arvelo app can use your device's location to show you venues near you and to centre the map on your position. We only request this when you use a feature that needs it, and only ever while you are using the app. Your device will ask for your permission first, and you can withdraw that permission at any time in your device settings. If you decline, the rest of the app continues to work normally. On our website, we may derive only general location information, such as country or region, from your IP address.

Photos and camera

If you choose to upload an image, the app will ask permission to access your photo library or camera. We only access the images you specifically select. We do not scan or access the rest of your photo library.

Purchase information

If you subscribe to Arvelo Premium, we receive confirmation of your purchase and your subscription status, including the plan, start date, renewal date and whether the subscription is active or cancelled. See section 8 for details of how payments are handled.

Information from social media

If you interact with Arvelo through platforms such as Instagram, Facebook, LinkedIn or TikTok, we may see publicly available information from your profile, such as your username, comments, likes, tags or messages.


3. How we use your personal information

We use your personal information to:

  • Respond to enquiries

  • Send newsletter updates, if you have subscribed

  • Manage competition entries

  • Notify winners of competitions

  • Provide updates about Arvelo, including app launches, features, events and partner news

  • Improve our website, content and user experience

  • Understand how people use our website

  • Manage hotel, restaurant, venue, brand or partner verification enquiries

  • Promote relevant Arvelo services, features or updates

  • Meet legal, regulatory or administrative requirements

  • Create and manage your Arvelo account

  • Authenticate you when you sign in and keep your session secure

  • Save your favourites, preferences and settings

  • Show you venues near your location, where you have allowed it

  • Manage your Arvelo Premium subscription, including renewals and cancellations

  • Send push notifications where you have opted in

  • Verify that you meet age requirements for the account and for age-restricted competitions and offers

  • Diagnose faults, prevent fraud and abuse, and keep the app secure

  • Understand which features and venues are used, so we can improve the app

4. Our lawful basis for using your data

Under UK GDPR, we must have a lawful basis for processing your personal data. Depending on the situation, we may rely on:

Consent
For example, when you subscribe to our newsletter or agree to receive marketing emails.

Legitimate interests
For example, when we respond to enquiries, improve our website, understand audience engagement, or promote Arvelo to relevant business contacts.

Contract or pre-contract steps
For example, if you contact us about becoming a verified hotel, restaurant, venue, experience provider or commercial partner.

Legal obligation
For example, where we need to retain certain information for compliance, tax, legal or regulatory purposes.

Where we rely on consent, you can withdraw it at any time. The ICO makes clear that privacy notices should explain the right to withdraw consent where consent is used as the lawful basis.  

5. Newsletter and marketing emails

If you subscribe to the Arvelo newsletter, we will use your email address to send you updates, news, launch announcements, offers, partner features and relevant content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails

We will not sell your personal data to third parties.

6. Competitions and giveaways

If you enter an Arvelo competition or giveaway, we may collect your name, email address, social media handle and any other information required to administer the competition.

We use this information to:

  • Confirm valid entries

  • Contact the winner

  • Arrange delivery or fulfilment of the prize

  • Meet any legal or promotional requirements

For alcohol-related prizes, such as whisky, entrants must be aged 18 or over. We may ask for confirmation of age before awarding the prize.

Competition data will only be kept for as long as necessary to administer the competition, deal with queries and comply with any legal requirements.

Section 6a — Age requirement

Arvelo is intended for adults. You must be 18 or over to create an Arvelo account. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at privacy@arvelo.co.uk and we will delete it.

7. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors interact with the site.

Cookies may be used for:

  • Website functionality

  • Security

  • Analytics

  • Performance monitoring

  • Marketing or remarketing, if enabled

Because the website is built using Squarespace, some cookies may be set by Squarespace to help the website function correctly.

You can usually control cookies through your browser settings. Where required, we will ask for your consent before using non-essential cookies.

Storage on your device

The Arvelo app does not use cookies. It stores a small amount of data locally on your device, using your device's standard app storage, to keep you signed in and to remember your preferences and settings. This data is removed when you sign out or

uninstall the app.

8. Squarespace and third-party services

Our website is hosted and managed through Squarespace. When you use our website, your personal data may be processed by Squarespace on our behalf.

We may also use other trusted third-party platforms, such as:

  • Email marketing platforms

  • Analytics providers

  • Form management tools

  • Social media platforms

  • Payment providers, if introduced in the future

  • App development or CRM platforms, if introduced in the future

These providers may process your data only where necessary to provide their services to us.

Section 8a — Payments and subscriptions

Arvelo Premium is an auto-renewing subscription. Where you subscribe inside the iOS app, the payment is taken by Apple through your App Store account. Arvelo does not receive or store your card details. We receive only confirmation of the purchase and your subscription status. Your subscription is managed, and can be cancelled, in your Apple ID subscription settings, and Apple's own privacy policy applies to the payment itself. Any refund request is handled by Apple.

Where you subscribe outside the App Store, the payment is processed by Stripe. Arvelo does not receive or store your full card details. We keep a record of your subscription status so we can give you access to premium content, and we retain purchase records for as long as required for accounting and tax purposes.

Section 8b — Push notifications

If you allow push notifications, we use OneSignal to deliver them. This involves processing a notification token that identifies your device, along with basic

device information. You can turn push notifications off at any time in your device settings, or manage what you receive in Communication Preferences inside the app. Turning them off does not affect your account or your access to Arvelo.

9. Who we share your personal information with

We may share personal information with:

  • Website hosting providers

  • Email marketing providers

  • Analytics providers

  • Professional advisers, such as accountants or legal advisers

  • Delivery or fulfilment providers for competition prizes

  • Technology partners who help us operate Arvelo

  • Law enforcement, regulators or authorities where required by law

We do not sell your personal information.

10. International transfers

Some of the providers we use store or process personal data outside the United Kingdom, including in the United States and the European Economic Area. This includes Supabase, Mixpanel, OneSignal, Stripe and Apple. Where personal data leaves the UK, we rely on appropriate safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, together with the transfer risk assessment those safeguards require. You can ask us for more detail about the safeguards that apply by contacting us at privacy@arvelo.co.uk.

11. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected.

As a general guide:

  • Newsletter subscriber data is kept until you unsubscribe or ask us to delete it

  • Enquiry data may be kept for up to 24 months after the last communication

  • Competition entry data may be kept for up to 12 months after the competition ends

  • Website analytics data may be kept in line with the retention settings of the analytics platform used

  • Business contact data may be kept while there is a legitimate business relationship or potential partnership opportunity

If we need to keep information for legal, accounting or regulatory reasons, we may retain it for longer.

The ICO states that organisations should explain either how long they keep personal data or the criteria used to decide retention periods.  

12. Your rights

Under data protection law, you may have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate or incomplete data

  • Ask us to delete your personal data

  • Ask us to restrict how we use your data

  • Object to certain types of processing

  • Ask for your data to be transferred to another provider

  • Withdraw consent where we rely on consent

  • Complain to the Information Commissioner’s Office

The ICO confirms that privacy notices should clearly explain these individual rights.  

13. Your right to object

You have the right to object to us using your personal data where we rely on legitimate interests, including where we use your data for direct marketing.

If you object to direct marketing, we will stop using your personal data for that purpose.

The ICO advises that the right to object should be clearly brought to people’s attention and presented separately from other rights.  

14. How to contact us about your data

To exercise your rights or ask a question about this Privacy Policy, contact us at:ben@arvelo.co.uk

Please include enough information for us to identify you and respond to your request.

15. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, particularly as Arvelo develops new features, services, app functionality, partnerships or membership options.

The latest version will always be available on this website.